Overview

At Hirisha Logistics, your privacy is a priority. We are committed to ensuring that your personal information is handled with the utmost care and confidentiality. This Privacy Policy explains how we collect, use, and protect your information when you engage with our products, services, and solutions.
By accessing or using our Services, you agree to the terms outlined in this policy.

Key Definitions
  • “Consignee”: The recipient of a shipment facilitated by Hirisha Logistics.
  • “Consignor”: The sender or shipper who initiates a shipment through our Services.
  • “Data Subject”: An individual whose personal data is being processed.
  • “Third Party Vendors”: External service providers who assist us in delivering our Services.

We encourage you to periodically review this Privacy Policy, as we may update it to reflect changes in our practices or for other operational, legal, or regulatory reasons.

Data Collection
Personal Data

To deliver our Services effectively, we may need to collect certain personal data, including but not limited to:

  • Contact Information: Your name, address, phone number, email, and other relevant details.
  • KYC Documentation: Information necessary to verify your identity.
  • Location Data: Information regarding your geographical location.

If you provide us with personal data about someone else, you must ensure you have the authority to do so and that the person is aware of this Privacy Policy.

Non-Personal Data

We also gather information that does not directly identify you, such as:

  • Usage Information: Data regarding how you interact with our Services, including your IP address, browser details, and the pages you visit.
  • Cookies and Similar Technologies: Information collected to enhance your experience on our platforms, including session tracking and preferences.

You have the option to manage cookies through your browser settings, although disabling them may affect your experience with our Services.

How We Gather Data

We collect your data through various channels:

  • Direct Interaction:When you contact us or use our Services.
  • Third-Party Interactions:Data we receive from our partners, vendors, or through customer support interactions.
  • Automated Technologies:Data collected through cookies, tracking tools, and other online technologies.
  • Transactional Data:Information generated from your transactions with us.
Purpose of Data Usage

We use your information to deliver, improve, and personalize our Services. Specifically, we may use your data for:

  • Service Provision: To manage and fulfill your orders, track shipments, and deliver our Services.
  • Communication: To keep you informed about your orders, updates, and other relevant communications.
  • Support: To assist you with inquiries and resolve any issues.
  • Identity Verification: To authenticate your identity when necessary.
  • Service Improvement: To analyze usage data, conduct surveys, and enhance our offerings.
  • Personalization: To tailor our Services to your preferences.
  • Marketing: To inform you of products and services that may be of interest, with an option to opt-out at any time.
  • Security: To detect and prevent fraud, unauthorized access, and other illegal activities.
  • Legal Compliance: To comply with legal obligations and regulatory requirements.
Data Sharing

We may share your data with third parties under the following conditions:

  • Within Our Group: To provide and enhance our Services across Hirisha Logistics’ affiliated companies.
  • Compliance: To comply with legal obligations or in response to lawful requests.
  • Service Providers: With vendors who assist us in delivering our Services under strict confidentiality agreements.

We do not sell your personal information to third parties for marketing purposes.

Data Retention

Your data will be retained only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once your data is no longer needed, we will securely delete or anonymize it.

Security Measures

We implement industry-standard security measures, including ISO 27001 certification, to protect your data against unauthorized access, alteration, or destruction. Our security practices are regularly reviewed to ensure the highest level of protection.

Children’s Privacy

Our Services are not intended for children under the age of 18. If you are under 18, you may use our Services only with the involvement of a parent or guardian.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data:

  • Access: The right to request access to your data.
  • Correction: The right to correct inaccurate or incomplete data.
  • Deletion: The right to request the deletion of your data under specific circumstances.
  • Restriction: The right to restrict the processing of your data under certain conditions.
  • Objection: The right to object to the processing of your data.
  • Data Portability: The right to request the transfer of your data to another service provider.

To exercise your rights, please contact us using the details provided below. We will verify your identity before processing any requests.

Policy Updates

We may modify this Privacy Policy from time to time. Any changes will be posted on our website, and we encourage you to review the policy periodically to stay informed.

Contact Information

If you have any questions or concerns about this Privacy Policy or how your data is handled, please reach out to our Privacy Officer at [rk@hirishalogistics.com] (mailto:rk@hirishalogistics.com).
For customer support, visit [www.hirisha.com/support] (https://www.hirisha.com/support/).